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Jean Mahinay

Jean MahinayJean MahinayJean Mahinay

Virtual Assistant

Virtual AssistantVirtual AssistantVirtual Assistant
Sample Contents

"Challenges are what make life interesting, and overcoming them is what makes life meaningful."


Joshua J. Marine

About Me

 I take pride in my ability to manage multiple tasks simultaneously, and I'm able to prioritize my workload effectively. A big believer in planning ahead, detail-oriented and attentive to the small things. I find joy in the creative and problem-solving aspects and I am always looking for ways to improve and grow. 

Education

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION major in Marketing Management

JOSE RIZAL MEMORIAL STATE UNIVERSITY - MAIN CAMPUS  2012-2016  

Expertise & Skills

  • Microsoft word and excel experience
  • Email and Calendar management
  • Video editing
  • Content creation, flyers, banners and marketing strategies 
  •  Computer literate 
  •  Time management 
  •  Multi-tasking 
  •  Decision making 


Work Experience

Short Term Rentals VIRTUAL ASSISTANT

AIRBNB SUPPORT AMBASSADOR in TDCX - (MAY 2021- JUNE 2023)

AIRBNB SUPPORT AMBASSADOR in TDCX - (MAY 2021- JUNE 2023)

  •  Assists guest to successfully check in
  • Communicate to housekeepers to ensure property is cleaned prior to next guest check in
  • Manage calendar and pricing
  • Handle reviews and resolutions
  • Optimized listings in different platforms


AIRBNB SUPPORT AMBASSADOR in TDCX - (MAY 2021- JUNE 2023)

AIRBNB SUPPORT AMBASSADOR in TDCX - (MAY 2021- JUNE 2023)

AIRBNB SUPPORT AMBASSADOR in TDCX - (MAY 2021- JUNE 2023)

  •  We provide customer service and technical support to B2C and B2B
  • Communicate through email, chat and call 
  • Help hosts in managing their listing 
  • Handle claims 
  • Communicate to guests and help them in any issue during the reservation 
  • Help guests to enjoy their vacation 
  • Mediate to both guest and host 
  • Check resources to provide resolutions 
  • Determine the most probable cause of each concern and creates a plan of action and implements the solution 

VERIZON TECHNICAL SUPPORT in TELETECH - (DEC. 2019- MAY 2021)

VERIZON TECHNICAL SUPPORT in TELETECH - (DEC. 2019- MAY 2021)

VERIZON TECHNICAL SUPPORT in TELETECH - (DEC. 2019- MAY 2021)

  • Helps Fios customers with their voice, data, and video services. 
  • Troubleshooting with their devices/network 
  • Set up technician appointments/schedule 
  • Send devices if it needs replacement 

MARKETING ASSOCIATE in MODUDRIVE - (2017- 2018)

VERIZON TECHNICAL SUPPORT in TELETECH - (DEC. 2019- MAY 2021)

VERIZON TECHNICAL SUPPORT in TELETECH - (DEC. 2019- MAY 2021)

  • Selling automated machines to clients 
  • Make and attend appointments/meetings with our clients regarding the product 
  • Introducing to the clients the benefits of the product 

Certificates


Jean Mahinay

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